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HomeviewpointsCustomer Experience Management
  • Valuing Customer Experience Management – A Lost Art In the Do-It-Yourself Business

    • January 27, 2011
    • Posted by: Ted Bullen
    • Category: Customer Experience Management, News, Retail
    No Comments

    Today, Lowe’s Companies, Inc. announced the layoffs of 1,700 workers who held positions between store manager and assistant store manager.  In their place, the company plans to hire up to 10,000 hourly, part-time workers who will staff the store on weekends when peak shopping occurs.  The underlying theme is to cut labor costs, including benefits

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