These issues seem to be in conflict with one another. That is, it would seem to be impossible to improve service levels while reducing costs and without increased risk.

In order to successfully address these critical issues, it is important to know all costs associated with owning and managing PC’s (includes laptops) within the enterprise. Understanding these costs facilitates effective management of the IT infrastructure and enables significant, cost-saving business decisions. Not understanding these costs may lead to poor management decisions, higher risk, and higher costs.