- September 5, 2010
- Posted by: Ted Bullen
- Category: Change Management, Decision Making, Information Technology, News, Organizational Behavior
A new white paper has been posted on the SECG web site. This is a case study on cultural change within IT organizations, focuses on the ability to implement cultural change without resistance. This is especially challenging with the high pace of technology change. People resist change when they perceive the change is against their values or paradigms. They also resist change if it makes them or others they care about uncomfortable or emotionally upset. The change might be in conflict with the knowledge base that they’re accustomed to. Resistance generally involves one of two factors, ability and willingness. Ability is the target’s concern whether he or she will be able to perform in the new environment. Willingness addresses a number of issues regarding the “Why should I do this?” question. The case study shows how these two issues are addressed and how major IT cultural change can be accomplished without resistance.